Shipping, Delivery and Returns

Shipping and Delivery Policy

Welcome to Siren Intimates. We are committed to providing you with exceptional service and a seamless shopping experience. Please review our shipping and delivery policy below:

Shipping Policy

Free UK Shipping

• Eligibility: Free shipping is available on all UK orders over £50.
• Delivery Time: Orders are typically delivered within 3-5 business days.
• Tracking: You will receive a tracking number via email once your order has been dispatched.
• Discreet Packaging: All Siren Intimates deliveries will arrive in discreet packaging.

Free International Shipping

• Eligibility: Free shipping is available on all international orders over £100.
• Delivery Time: Orders are typically delivered within 7-14 business days, depending on the destination.
• Tracking: You will receive a tracking number via email once your order has been dispatched.
• Discreet Packaging: All Siren Intimates deliveries will arrive in discreet packaging.

Shipping Costs

• UK Orders: For orders under £50, a standard shipping fee of £3.99 will apply.
• International Orders: For orders under £100, shipping costs will vary based on the destination and will be calculated at checkout.

Processing Time

• Orders are processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Customs and Duties

• International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

Delivery Issues

• If there are any issues with your delivery, such as a delay or a lost package, please contact our customer service team, and we will assist you promptly.

Return Policy

Our exceptional quality products and customer service commitments mean the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products that leave our warehouse.

We’re really proud of our quality control procedures, exceptionally high standards and attention to detail.

We’re happy to help with any size or colour queries you might have prior to placing your order.

Your products should be the right fit for, so we’re happy to offer our advice and discuss ranges and stock options.

We hope you love your purchase, but if you are not completely satisfied, we are here to help.

Return Eligibility

• Timeframe: Returns are accepted within 14 days of the delivery date.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.

Return Process

1. Initiate a Return: Contact our customer service team to initiate a return.
2. Receive Return Instructions: You will receive detailed instructions on how to return your item(s).
3. Ship Your Return: Please ensure that the item is securely packaged and include your order number inside the package.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Exchanges

• We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help!

Thank you for shopping with Siren Intimates.